Case Studies

Black Box Network Services
When you’re a $1 billion per year provider of network and computing hardware solutions, calling your website “mission critical” is an understatement. Because of this, it’s no surprise that Black Box employs the experts at Sierra to host, support, and monitor blackbox.com.

ShadowTrack
ShadowTrack® is an electronic monitoring and house arrest tool, available to the Corrections industry. Through the use of advanced Voice over IP, voice recognition, and automated calling, ShadowTrack is able to monitor and verify the presence of its clients. Monitoring of and rapid response to failed calls is a mission critical activity, so it’s no wonder ShadowTrack uses Sierra’s expert services to ensure everything is running smoothly.

The Early Learning Institute
An organization with over 54 years of experience knows what is needed to manage daily operations efficiently. The Early Learning Institute (TELI) serves over 1,200 children annually, which requires a sound infrastructure. Sierra w/o Wires assists in managing that infrastructure with the technical knowledge and expertise necessary for a growing business. By managing The Early Learning Institute’s information technology needs, Sierra w/o Wires contributes to the organization’s overall success, allowing staff members to focus more on their mission of serving children of all abilities.

Advanced Network Design Group
The Advanced Network Design (AND) Group is an Oklahoma-based network and consulting services firm, specializing in network integration. Why does a company over 1,000 miles away trust Sierra to manage their operations, you ask? Sierra’s un-matched proactive approach to server and network administration helps support ANDGroup and provides value added solutions that can be passed along to their clients. Sierra and ANDGroup know that business success and integrity is based upon the relationships maintained with clients.

Junior Achievement of Western Pennsylvania
Junior Achievement of Western Pennsylvania focuses on inspiring and preparing the youth to succeed in this ever-changing world. They encourage smart choices and need time to mentor, educate, and promote growth. They choose Sierra to assist with the security, maintenance and management of their infrastructure so that they can devote time to focus on shaping the youth of society. Sierra is committed to providing Expert Management to non-profit organizations.

Northrop Grumman Corporation
The supply chain management business unit of Northrop Grumman Corporation (NGC), provides Software as a Service (SaaS) applications and ecommerce solutions for the metals industry, serving over 100 customers in North America. Sierra works directly with the NGC managers and executive team in planning, designing, maintaining and monitoring their enterprise application solution, ensuring minimal downtime, maximum performance, and system reliability well above 99%.



Testimonials

“Since 2008, Black Box has partnered with Sierra to support an integral part of our customer-facing IT infrastructure. The Sierra staff’s responsiveness, technical expertise and professionalism has been top-notch. And over the years, the Sierra folks have always been helpful, efficient and genuinely a pleasure to work with.”
John Bonessi, IT Manager, Black Box Corp.

“Sierra has been a pleasure to deal with for the past decade. Bruce and his team are very professional and take a personal interest in my account. I highly recommend building a relationship with the Sierra team.”
Robert Magaletta, ShadowTrack Technologies, Inc.

“For the last five years Sierra w/o Wires and its staff have functioned as complete IT support to our advertising agency, Yellow Submarine Marketing Communications, Inc. Their work has included initial server set-up, maintenance, and support. In addition, Sierra w/o Wires, is retained as a valuable support arm of our agency. In short, they functioned as a complete integrated IT department, serving all our needs at a fraction of what this work would have cost for either a full time staff or to go to another firm for similar services. The staff is highly skilled, knowledgeable, experienced, and responsive to handling the variety of needs of small to mid-sized businesses and has the smarts and experience to do this effectively and efficiently.”
Bob Downing, Director of Agency Operations, Yellow Submarine Marketing

"We became familiar with Sierra w/o Wires in January of 2012 for the express purpose of reviewing and possibly entering into an agreement to utilize their Sierra Billing Manager Application. The initial purpose was to reduce or eliminate the large amount of paperwork our employees were required to complete, and Account Managers were required to process. We also liked the added benefit of affording our employees the convenience of inputting their information electronically instead of writing it out by hand.

Sierra was kind enough to setup a staging environment for our organization to “test” the application in order to ensure that this was the right decision. Once tested, PACC executives found the application had the potential to meet PACC’s needs exactly."

Click here to read more of the PACC testimonial.

Arlene Bair (Executive Director), Peggy Mannella (Executive Director), and Anthony E. Mannella, Jr (Sr. Business/IT Analyst) - PA Connecting Communities

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